1. Overview
At Shiningbrightao, we aim to provide a transparent and fair return process. This Return Policy explains your rights and our procedures regarding returns, exchanges, and refunds for purchases made through our website https://shiningbrightao.ddd.
This policy is designed to comply with applicable Dutch and European consumer protection laws, including Directive 2011/83/EU on consumer rights and relevant Dutch civil code provisions.
2. Contact Information for Returns
To initiate a return, please contact us first:
Shiningbrightao
30 Oudegracht, 3511 AP Utrecht, Netherlands
Email: team@shiningbrightao.world
3. Right of Withdrawal (EU Consumers)
If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU consumer law.
The withdrawal period expires 14 days after the day you receive the goods.
3.1 Exceptions to Withdrawal
For health protection and hygiene reasons, the right of withdrawal may not apply to sealed products that are not suitable for return once unsealed after delivery.
If the product seal has been broken after delivery, we may decline the return in line with applicable law.
4. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Return request submitted within the applicable return period.
- Product is unopened, unused, and in original sealed packaging (unless defective).
- Product is in resalable condition.
- Proof of purchase is provided (order number, confirmation email, or receipt).
5. Non-Returnable Items
We may not accept returns for:
- Opened or unsealed supplements for hygiene and safety reasons.
- Products damaged due to misuse, improper storage, or handling after delivery.
- Items returned without prior contact or authorization.
- Items returned beyond the stated return period, unless required by law.
6. Defective or Damaged Products
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After review, we may offer a replacement, partial refund, or full refund based on the circumstances and your statutory rights.
7. Return Process
- Contact us at team@shiningbrightao.world with your order details and reason for return.
- Wait for return instructions and authorization from our support team.
- Package the item securely in original packaging where possible.
- Ship the item to the return address provided in our response.
- Provide tracking information once the package is shipped.
8. Return Shipping Costs
- If the return is due to customer preference (withdrawal), return shipping costs are generally your responsibility unless otherwise stated.
- If the return is due to a defect, damage, or our error, we will reimburse reasonable return shipping costs or provide a prepaid return method where available.
9. Refunds
9.1 Refund Approval
Once we receive and inspect your returned item, we will notify you of the refund approval status by email.
9.2 Refund Timeline
If approved, refunds are processed within 14 days of receiving the returned goods or proof of return shipment, whichever is earlier, as required by applicable law.
9.3 Refund Method
Refunds are issued using the original payment method unless you expressly agree to an alternative method.
9.4 Deductions
We may reduce the refund if the value of goods has diminished due to handling beyond what is necessary to establish their nature, characteristics, and functioning, as permitted by law.
10. Exchanges
We may offer exchanges for unopened items in specific cases, subject to stock availability. Please contact our support team to discuss exchange options.
11. Late or Missing Refunds
If you have not received your refund after confirmation:
- Check your bank account again.
- Contact your card issuer or payment provider, as processing times may vary.
- If the issue persists, contact us at team@shiningbrightao.world.
12. Consumer Rights
This Return Policy does not affect your statutory rights under applicable consumer protection laws. If there is a conflict between this policy and mandatory legal provisions, the legal provisions will prevail.
13. Changes to This Policy
We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We recommend reviewing this page periodically.
14. Contact Us
If you have any questions about returns, refunds, or this policy, please contact us:
Shiningbrightao
30 Oudegracht, 3511 AP Utrecht, Netherlands
Email: team@shiningbrightao.world